Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link to monitor your delivery in real time. You can also view order status in your account dashboard.

Orders can be modified or cancelled within 1 hour of placement. After this window, orders enter fulfillment and cannot be changed. Please contact our support team immediately if you need assistance.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed and encrypted for your protection.

We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Free standard shipping is available on orders over $75. Expedited options are available at checkout.

Yes, we ship to select international destinations. Shipping times and costs vary by location. International customers are responsible for any customs duties or import taxes.

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days. You'll receive a shipping confirmation once your order leaves our facility.

We accept returns within 30 days of delivery for unused products in original packaging. Items must be in resalable condition. Refunds are processed to the original payment method within 5-7 business days of receiving your return.

Log into your account and navigate to your order history. Select the order you wish to return and follow the prompts to generate a return label. Pack your items securely and ship using the provided label.

For hygiene reasons, opened or used beauty products cannot be returned. Final sale items, gift cards, and promotional products are also non-returnable. Please review product descriptions carefully before purchasing.

Yes, all our products are 100% cruelty-free and never tested on animals. We are committed to ethical beauty practices and partner only with suppliers who share our values.

Store products in a cool, dry place away from direct sunlight. Keep lids tightly closed when not in use. For optimal freshness and performance, use products within 12 months of opening.

Unopened products have a shelf life of 24-36 months from manufacture date. Once opened, we recommend using within 12 months for best results. Check individual product packaging for specific expiration information.

Complete ingredient lists are available on each product page under the "Ingredients" tab. You can also find this information on product packaging. If you have specific ingredient questions, please contact our team.

No, our formulations are free from parabens, sulfates, phthalates, and other harsh chemicals. We use only clean, premium ingredients that are gentle yet effective for all skin types.

Most of our products are vegan-friendly. Products containing beeswax or other animal-derived ingredients are clearly marked on product pages. Look for the "Vegan" badge for 100% plant-based formulations.

Our products are formulated to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before full application. If you have specific concerns, consult with a dermatologist or contact our team for personalized guidance.

Apply a small amount of product to the inside of your wrist or behind your ear. Wait 24-48 hours and monitor for any redness, itching, or irritation. If no reaction occurs, the product should be safe for use.

Discontinue use immediately and rinse the affected area with cool water. If symptoms persist or worsen, seek medical attention. Please contact us so we can document your experience and assist with a refund or exchange.

Click "Account" in the top navigation and select "Create Account." Enter your email address and create a secure password. You'll receive a confirmation email to verify your account.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security purposes.

Yes, log into your account and navigate to "Account Settings." You can update your email, password, shipping addresses, and communication preferences at any time.

Our support team is available via email at support@adornedluxe.com or through the contact form on our website. We respond to all inquiries within 24 hours during business days.

Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. While we're closed on weekends and holidays, you can submit inquiries anytime and we'll respond on the next business day.

Yes, our beauty experts are happy to provide personalized recommendations based on your preferences and needs. Contact us with details about your skin type, concerns, and desired results for tailored suggestions.